Shop FAQs

These are the questions we hear most often:

When will my order be processed?
All in-stock orders are shipped within 2 business day. All back-order items are shipped together when the product arrives. You will receive an order confirmation at the email address you provide at checkout.

How long will it take for my order to arrive?
In-stock orders are shipped within 1 business day, and delivery takes 5-12 business days depending on location and shipment method. You will receive a shipment confirmation, including the tracking number and estimated delivery date, at the email address you provide at checkout.

Is Kanyee’s ordering process secure?
When making a credit card purchase, your credit card number is safely entered via a secure server that encrypts all information submitted. We guarantee that every transaction you make is 100% safe.

What are you going to do with my personal information?
Kanyee never sells any personal information about our customers to third parties.

What payment methods do you accept?
We currently accept Visa, Mastercard, Paypal.

How do I return a product that I purchased online?
We are committed to excellent customer satisfaction, and we understand that sometimes it is necessary to exchange or return an item. You can return your purchase within 30 days of purchase for a refund or replacement – with no questions asked. To process a return, please email

Note that returns must be in “as new” condition and boxed in the original packaging. You will receive your credit within 5-10 business days of when we receive the product. Shipping charges are non-refundable.

Do you ship internationally?
We ship mainly to the United States and Canada. Because customs policies vary from country to country, please verify importation policies with your country’s Customs Department to avoid unexpected Customs fees or duties. We are not responsible for any taxes, fees, or duties charged by your country’s Customs Department.